Q: How can I get a LiveConX button on my website
A: Once you've created an account, log into your account and click on the Buttons menu item.
Click on the "Create New Link" button and complete the link details form.
Next click on the "HTML"button and the links HTML will be displayed three different ways:
(1) for use in an i-frame
(2) for use in an email, banner ad or anywhere you'd like to place a link
(3) for use in a popup.
Copy and paste the appropriate HTML and LiveConX is all set!
If you have experience with HTML you can change the look and feel of LiveConX.
More details and instructions are available in the management console.
Q: How do I know how many minutes I have remaining?
A: Log into your account and click on the Group or Individual Overview menu item.
Your plan minutes, minutes utilized, and minutes remaining for the current month and previous months will be displayed.
Q: What if I use more than my plan minutes?
A: You are simply billed for the additional minutes at your next billing cycle.
The price for each additional minute depends upon your plan.
Please note, we do set minute limits on each account to protect you and us from fraud, so if you expect to use significantly more minutes than your plan, you should contact customer service to ensure your service is not temporarily interrupted.
Q: How do I change my monthly plan minutes?
A: Log into your account and click on Group or Individual Overview menu item and click on the link to update my plan.
From this page, you can change your monthly plan minutes and update your credit card information.
Please note that the changes will take effect for your next month's cycle.
Q: If someone tries to reach me through LiveConX and I don't answer the phone, will my account be charged any time?
A: Yes, once the caller accepts the call and LiveConX attempts to call you, the call timer begins. The call should time out within one minute, but your account will be charged the minimum time of one minute.
Q: Can I limit the call length of my calls?
A: This feature will be coming soon. Luminent presently does limit call length based on your account and our internal calculations.
Q: How do I change my account type from Individual to Group?
A: Account types can not be changed.
If you have an individual account and want a group account, you will need to terminate your individual account and create a new group account.
If you have a significant amount of data to transfer to your new account, please contact customer service; for a fee we can transfer the data for you.
Q: Can I personalize the audio messages to my clients?
A: Yes, all audio messages can be customized.
For a fee, Luminent will load your audio message (.wav file is preferred).
Also, Luminent can contract with professional voice talent if requested.
Please contact customer service if you have any questions or would like to send us a .wav file
Q: What number will my clients see when a call comes in?
A: Your client's caller id will display 610 701 5838, which is the main number for Luminent Solutions.
To change this number to a number of your choice, please contact Luminent. Please note a small monthly fee will be charged.
Q: How do I know if a call is coming in through LiveConX?
A: Your caller id will display 610 701 5838, which is the main number for Luminent Solutions.
Q: Does LiveConX work internationally?
A: Yes, but international calling is not available through our base plans.
Q: Can I block a phone number?
A: This feature is not yet available.
Q: If I'm set to available (taking calls), but I'm on another LiveConX call, will I show available on the web?
A: No, LiveConX will detect that you are not available.
Q: Does Luminent have a partner program or reseller program?
A: Yes, please contact customer service if you are interested in hearing more about our partner or reseller programs.
Q: Will I receive a monthly statement or invoice?
A: You will not receive a monthly statement or invoice. All account information (charges and usage) is available through your account.
Q: Can I sort the call transactions other than by date?
A: Yes, click on the column headers and the transactions will be resorted.
Q: Can I export my transactions to Excel?
A: Yes, all transaction data can be exported to Excel. To do so, select and copy the transaction grid and paste the grid into your Excel worksheet. Call length will copy as a number.
Q: How do I charge for time on the phone speaking with clients?
A: Luminent has designed LiveConX to integrate with most credit card systems allowing you complete control over how your clients are charged!
How it works:
(1) A client chooses a $$ amount to purchase with their credit card from your website.
(2) After the transaction is approved, the credit card system automatically routes the client to a LiveConX page where the client is given a certificate (a number).
(3) The client enters their certificate to start a call.
NOTE: The client can utilize the certificate once or multiple times. For example, if the client purchases a 2 hours $200 certificate, but only utilizes 1 hour $100 of the certificate, the client can utilize the certificate again. Basically, if the certificate remains valid until its balance reaches zero.
If your organization does not have a credit card system (POS) Luminent can help you set up PayPal or another POS system.